Customer Care Policy

At the Rowgate Group we aim to provide you with safe, reliable and high-quality journeys every time you travel with us.

Our fleet of vehicles are always clean and well maintained. They are low floor and easily accessible to enable wheelchair users and those with buggies for ease of use. The route number and destination will be clearly displayed at all times.

The bus/coach will be driven by a professionally trained driver wearing our uniform who will always endeavour to be helpful, courteous and treat their passengers with utmost respect.
We are committed to providing a range of good value tickets so you can choose the one best suited to your travel needs.

Where factors outside our control such as traffic congestion, roadworks or extreme weather affects your journey, we will keep you informed as soon as possible to limit the impact on your journey.
We endeavour to run all buses to schedule, but if your service leaves early or is more than 5 minutes late, please contact us immediately and we will be happy to assist.

In the unlikely event you should have cause for complaint, we will respond as promptly as we can, often as soon as one working day, but issues that require detailed investigation may require up to 10 working days before we can reply.

You can contact us in the following ways:
White Bus Services:
North Street Garage
North Street
Telephone number: 01344 882612

We would love to hear from you about something that went particularly well during your journey or anything that may have disappointed you. You can also ask us about bus fares or lost property. Lost property is held for 1 month before it is disposed of. Consumables are disposed of same day. 

More information about our bus services:

The website enables you to plan your journey, look up timetables, decide what type of ticket you require and how to buy it whether on or off the bus.

You can download the free White Bus App for iPhone and Android handsets from our website or your usual app supplier. Features include a journey planner, bus times, a live map to see exactly where your bus is in real time and a link to the White Bus m-ticket. You can also store your favourite locations, bus stops and journeys. Everything you need to find and catch your bus – in the palm of your hand!

Follow us on Facebook and Twitter, so that you get the most up-to-date information on how our services are running in your area and other useful news.

Enjoy the ride!

White Bus Management Team